OOK Finance Co., Limited ("OOK Finance") gives this notice to its customers for the purposes of the Personal Data (Privacy) Ordinance (the "Ordinance").
From time to time, it is necessary for customers to supply OOK Finance with personal data in connection with the opening and/or continuation of loan accounts, the establishment and/or continuation of credit facilities, and/or provision of other financial services.
Failure to supply such personal data may result in OOK Finance being unable to open or continue loan accounts, or establish or continue credit facilities, or provide other financial services to customers.
It is also the case that personal data are collected from customers in the ordinary course of business of OOK Finance, for example, when customers communicate verbally or in writing with OOK Finance, by means of documentation or OOK Finance's telephone recording system (as the case may be).
The purposes for which customers' personal data may be used are as follows:
(a)the daily operation of loan accounts, credit facilities and other financial services provided to customers;
(b)conducting credit checks upon an application for credit and when regular or special reviews are conducted from time to time;
(c)creating and maintaining OOK Finance's credit scoring models;
(d)assisting other money lenders and/or financial institutions to conduct credit checks and collect debts;
(e)ensuring ongoing credit worthiness of customers;
(f)designing financial services or related products for customers' use;
(g)determining amounts owed to or by customers;
(h)collection of amounts outstanding from customers and those providing security for customers' obligations;
(i)meeting the requirements to make disclosure under the requirements of any law binding on OOK Finance and for the purposes of any guidelines issued by regulatory or other authorities with which OOK Finance is expected to comply;
(j)enabling an actual or proposed assignee of OOK Finance, or participant or sub-participant of OOK Finance's rights in respect of customers to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation;
(k)marketing financial services or products of OOK Finance; and
(l)purposes relating to each of the above.
The purposes listed in paragraphs (a) to (j) (inclusive) and related purposes under paragraph (l) above are "obligatory", meaning that customers must permit OOK Finance to use their personal data for these purposes if they wish to use OOK Finance's services. The purposes listed in paragraph (k) and related purposes under paragraph (l) above are "voluntary", meaning that customers have a choice whether OOK Finance can use their data for these purposes.
Personal data held by OOK Finance relating to a customer will be kept confidential but OOK Finance may provide such information to the following parties (whether within or outside Hong Kong) for the purposes set out in paragraph 4:
(a)any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or other services to OOK Finance in connection with the operation of its business;
(b)any other person under a duty of confidentiality to OOK Finance including a group company of OOK Finance which has undertaken to keep such information confidential;
(c)any person with the express prescribed consent of customers;
(d)credit reference agencies, and, in the event of default, debt collection agencies;
(e)any person to whom OOK Finance is under an obligation to make disclosure under the requirements of any law binding on OOK Finance under and for the purposes of any guidelines issued by regulatory or other authorities with which OOK Finance is expected to comply; and
(f)any actual or proposed assignee of OOK Finance or participant or sub-participant or transferee of OOK Finance's rights in respect of the customer.
OOK Finance would like to use personal data of customers for direct marketing purposes. OOK Finance cannot use a customer's personal data for these purposes without first obtaining his or her consent (which can include an indication of no objection). In this connection, please note that:
(a)the name, contact details, products and services portfolio information, transaction pattern and behaviour, financial background and demographic data of a customer held by OOK Finance from time to time may be used by OOK Finance in direct marketing;
(b)the following classes of services, products and subjects may be marketed:
(i)financial related services and products; and
(ii)reward, customer loyalty or privileges programmes and related services and products
Customers have a choice whether or not their personal data are used for direct marketing purposes. If a customer at any time consents to the use of his or her personal data for direct marketing but then changes his/her mind, he or she has the right, without charge, to notify OOK Finance that he/she no longer wishes OOK Finance to use his/her personal data in direct marketing by writing to the Data Protection Officer at the address or fax number provided in paragraph 10 below or any other method acceptable to OOK Finance.
Under and in accordance with the terms of the Ordinance and the Code of Practice on Consumer Credit Data issued under the Ordinance, every customer has the right:
(a)to check whether OOK Finance holds personal data about him and to have access to such personal data;
(b)to require OOK Finance to correct any personal data relating to him which are inaccurate;
(c)to ascertain OOK Finance's policies and practices in relation to personal data and to be informed of the kind of personal data held by OOK Finance;
(d)oto be informed on request which items of personal data are routinely disclosed to credit reference agencies or debt collection agencies, and be provided with further information to enable the making of a data access and correction request to the relevant credit reference agency or debt collection agency; and
(e)in relation to personal data which have been provided by OOK Finance to a credit reference agency, to instruct OOK Finance upon termination of an account by full payment to make a request to the credit reference agency to delete such personal data from its database, as long as the instruction is given within 5 years of termination and at no time did the account have a default of payment lasting in excess of 60 days within 5 years immediately before account termination. Such account repayment data include amount last due, amount of payment made during the last reporting period (being a period not exceeding 31 days immediately preceding the last contribution of account data by OOK Finance to a credit reference agency), remaining available credit or outstanding balance and default data (being amount past due and number of days past due, date of settlement of amount past due, and date of final settlement of amount in default lasting in excess of 60 days (if any)).
Customers should note that :
(a)in the event of any default in repayment, unless the amount in default is fully repaid or written off (other than due to a bankruptcy order) before the expiry of 60 days from the date such default occurred, the account repayment data may be retained by the credit reference agency until the expiry of 5 years from the date of final settlement of the amount in default; and
(b)if any amount in an account is written-off due to a bankruptcy order being made against a customer, the account repayment data may be retained by the credit reference agency, regardless of whether the account repayment data reveal any default of payment lasting in excess of 60 days, until the expiry of 5 years from the date of final settlement of the amount in default or the expiry of 5 years from the date of discharge from bankruptcy as notified by the customer with evidence to the credit reference agency, whichever is earlier.
In accordance with the terms of the Ordinance, OOK Finance has the right to charge a reasonable fee for processing any personal data access request.
The person to whom (i) requests for access to personal data or correction of personal data or for information regarding OOK Finance's Personal Information Collection Statement and kinds of data held and (ii) notifications about use of personal data for direct marketing are to be addressed is as follows:
The Data Protection Officer
OOK Finance Co., Limited
Unit A,11/F,Full Win Commercial Centre,
573 Nathan Road,Mongkok,Kowloon,Hong Kong
Facsimile: 2997 9380
OOK Finance may have obtained a credit report on the customer from a credit reference agency in considering any application for credit and/or reviews or renewals of existing credit facilities to customers. The matters OOK Finance will be considering if accessing these consumer credit data for the purpose of reviews will be an increase in the credit amount, cancellation of credit, a decrease in the amount of credit or putting in place a scheme of arrangement with relevant customers. OOK Finance may also access such consumer credit data about customers for the purpose of reasonable monitoring of indebtedness whilst relevant customers are in default. If a customer wishes to access the credit report, please contact TransUnion Limited directly at 2577 1816.
Nothing in this Personal Information Collection Statement shall limit the rights of customers under the Ordinance.
In case of discrepancies between the English and Chinese version of this Personal Information Collection Statement, the English version shall apply and prevail for all purposes.